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Frequently asked questions

Answers to the most common questions about Neo TMS, your next-generation transportation management system.

What is Neo TMS?

Neo TMS is an all-in-one transportation management system built for trucking companies and fleet operators.

It helps you plan, dispatch, and manage trips more efficiently — from order to invoice — while giving you real-time visibility into every aspect of your trucking operations.

Built for the field, Neo combines performance, flexibility, and ease of use.

What does TMS mean?

A Transportation Management System (TMS) is a platform that helps trucking and logistics companies simplify and automate their operations.

It optimizes processes like load planning, dispatching, tracking, billing, and reporting, saving both time and money.

 

Who is Neo TMS designed for?

Neo TMS is designed for all types of trucking companies looking to streamline their operations.

With its modular architecture, Neo adapts to your business reality through flexibility, scalability, and seamless integration with the systems you already use, from in-cab technology to fleet maintenance solution.

The goal: to improve profitability on every mile driven, no matter what type of freight you haul or your fleet size.

Can Neo be implemented without disrupting our operations?

Yes. We know your TMS processes are at the heart of your business, and we make sure they keep running smoothly throughout the transition.

Our team handles every key step of the implementation process to ensure your dispatch and fleet operations continue as usual.

With Neo, you can upgrade your transportation management system without interrupting the flow of your day-to-day trucking operations.

How long does it take to implement Neo TMS?

Every implementation is unique and based on a clear, customized plan tailored to your operation. The timeline varies depending on factors such as fleet size, selected modules, specific business needs, and team availability.

On average, implementation takes anywhere from a few weeks to a few months, depending on your setup and objectives.

The Neo team supports you every step of the way to ensure a smooth onboarding process and a successful deployment of your transportation management system.

What is Neo’s pricing model?

Neo is a SaaS-based solution with monthly pricing per truck, making it affordable for fleets of all sizes.

Flexible plans and custom development options let carriers tailor Neo to their operational needs and gain a competitive edge.

 

Does Neo integrate with my existing tools?

Yes. Neo integrates seamlessly with leading industry solutions such as ISAAC Instruments, MIR-RT, RBI Canada, and Anytrek. These integrations ensure smooth data synchronization for a real-time, end-to-end view of your operations.

With over 20 years of software development and system integration experience, our team can also connect Neo with your existing tools or custom platforms to fit your operational workflow perfectly.

Is my data secure with Neo?

Yes. Neo is hosted in Canada on secure, encrypted servers, following best practices for data protection, privacy, and compliance.

Your data remains your property and we protect it with the highest level of security, ensuring reliability and peace of mind for your business.

How much training is required to use Neo?

Neo is designed to be intuitive and easy to use. A short onboarding session is all it takes for your team to become autonomous.

Our experts provide personalized training and ongoing support tailored to each role -- whether it’s dispatchers, billing staff, or fleet managers - so every user can get the most out of Neo from day one.

Can I start with just one module?

Yes. While using the full Neo TMS suite delivers the best overall performance, you can start with a single module.

Key tools like Driver payroll or Fuel cost optimization can be used independently to meet your immediate operational needs and easily integrated later as your business grows.

Is Neo available in English?

Yes. Neo TMS is fully bilingual (English–French), making it easy to deploy across mixed-language teams or Canada-wide operations.

This flexibility helps transportation companies unify their dispatch, payroll, and operations under one platform, no matter the region or language.

Is Neo a telematics solution?

No. Neo is not a telematics system, but it integrates seamlessly with major telematics platforms such as ISAAC Instruments, MIR-RT, RBI Canada, and Anytrek.

This integration gives you a complete, real-time view of your operations, combining telematics data with dispatch, payroll, and profitability insights.

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